Return Policy
Thank you for shopping at Upstanding Apparel. We are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, we are here to help.
Free Shipping on All Orders
We are pleased to offer free shipping on all orders over $69.95 within the continental United States. This applies to both the original shipment and any returns or exchanges if the return is a result of our error (you received an incorrect or defective item, etc.).
Return Policy
You may return new, unused items within 14 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
How to Return an Item
- Contact Us: Please contact our customer service team at info@upstandingapparel.com to initiate a return. Provide your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return your item.
- Packaging: Securely package the item you are returning. Include any original packing materials, manuals, and accessories.
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Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Exchanges
If you would like to exchange an item for a different size, color, or a different product, please follow the same steps as for returns. Please contact our customer service team at info@upstandingapparel.com to initiate a exchange. Once we receive the original item and verify its condition, we will ship the replacement item to you.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@upstandingapparel.com. We will arrange for a replacement or refund and provide instructions for returning the damaged or defective item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@upstandingapparel.com
Contact Us
If you have any questions about our return and exchange policy, please contact us at: info@upstandingapparel.com
We are here to help and will respond to your inquiries within 1-2 business days.
Thank you for shopping with upstandingapparel.com
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